FREE STANDARD SHIPPING $200+ OR FREE EXPRESS SHIPPING $300+

CONTACT US 

WE ARE HERE TO HELP! 

Do you have inquiries about our best selling products or require assistance with placing an order or processing a return? Feel free to reach out to us using the options below. Alternatively, you may also contact us through email, phone, instagram or facebook. 


Rest assured that our team of knowledgeable lash experts is always ready to assist you. We guarantee a prompt response within 24 hours of your inquiry.

FAQs

Have a quick question?
Check our FAQs for a quick answer

OFFICE

8:00AM - 6:00PM AEST Mon - Fri 

EMAIL US

admin@lashxtra.com.au

PHONE

8:00AM - 6:00PM AEST Mon - Fri 

Frequently Asked Questions

Get expert support from our lash team to elevate your business!

What are Eyelash Extensions? 

Eyelash extensions are a cosmetic enhancement that involve applying individual synthetic fibres to your natural eyelashes. The fibres are applied using a specially formulated adhesive and can come in various lengths, thicknesses, and styles, depending on your desired look.

The result is a fuller, longer, and more voluminous lash line that can last several weeks with proper care. Eyelash extensions are a popular choice for those looking to enhance their natural lashes without the need for mascara or strip lashes. They can also provide a dramatic and glamorous look for special occasions or everyday wear.

What are Lashxtra Lashes made of?

Our lash extensions are crafted from a resilient and high-quality Korean PBT synthetic fibre, which boasts exceptional strength, flexibility, and resistance to wear and tear. This advanced material is engineered to create natural-looking lashes with a gorgeous soft and glossy sheen that never loses its curl.


But that's not all - PBT is also known to cause the least likelihood of allergic reactions on human skin compared to all other eyelash extension materials, making it an ideal choice for those with sensitive skin.


In conclusion, our lash extensions offer a host of benefits thanks to their high-quality PBT construction, including:


-A luxuriously soft feel that's gentle on your natural lashes and skin

-Exceptional durability and flexibility that allows for long-lasting wear

-Powerful bonding capabilities that keep your lashes securely in place

-A perfectly curled shape that maintains its form over time

-And best of all, our lashes are 100% vegan-friendly and cruelty-free, ensuring that you can enjoy stunning lashes with a clear conscience.

How long does it take to fulfil my Lash package?

At Lashxtra, we are dedicated to providing our customers with fast and efficient order processing. For orders placed before 3PM AEST, we guarantee same day packing and fulfillment. For orders placed after 3PM AEST, we will pack and fulfill your order on the next business day. Our commitment to timely order processing ensures that you receive your lash products as quickly as possible, so that you can enjoy stunning lashes without delay.

How long does shipping take?

For domestic orders within Australia, we use Australia Post to ensure timely and reliable delivery of your lash products. For our Australia customers estimated transit times are as follows:


AUS EXPRESS: 1-3 business days.

AUS STANDARD: 2-5 business days. 
CLICK & COLLECT: (Sydney, NSW only) 8AM to Late, Mon-Sun and if you need a different time, just give us a shout and we'll make it work.


For our international customers outside of Australia, We provide you with fast and efficient delivery options. Estimated transit times are as follows:


NZ EXPRESS: 2-3 business days

NZ STANDARD: 4-8 business days

UK, US/CAN & EURO STANDARD: 6-10 business days


Please note that these delivery times are subject to customs clearance, but we will do our best to ensure that your order arrives as quickly as possible. Thank you for choosing Lashxtra for your lash needs!


What if i want to return my order? 

At Lashxtra, we understand that sometimes you may need to return a product, and we're here to make the process as easy as possible. Our 30-day return policy allows you to return an item for store credit if you change your mind or order the wrong product. To ensure that your return is processed quickly and efficiently, please first check that you meet the eligible return conditions on our Shipping & Returns page.


Next, please contact our friendly Customer Service Team via our Contact page or by email at admin@lashxtra.com.au and provide us with your full name, order number, product name/s, and reason for return. One of our knowledgeable staff members will be in touch within 24 hours to guide you through the simple return process.


Thank you for choosing Lashxtra, and we look forward to providing you with exceptional service!